Does Selling Exist Anymore?

I’ve been in sales for a long time, so much so that I believe we are all in sales; I’ve written a previous blog about that. I love sales probably because as a consumer I love buying! I love a great sale, when the salesperson really listens to what you want and wows you with their…

Mind Monopoly

Nearly all businesses wish they had a monopoly in their field, to be the only provider. To not just lead the market, to be the market. It would provide a business with limitless profit potential, even if it didn’t generate advocacy from the customers it extracted profit from. Because whilst businesses want to monopolise, customers…

Quick Wins

I’ve heard the phrase “quick wins” used for many years, usually in a business setting, when people refer to the actions that can be done easily and quickly to deliver the biggest results. Is there anything wrong with that desire? I mean, why not get the results you want in the shortest possible amount of time? That’s…

10 + 10 = ?

I’m sure that even those of you who profess to be terrible at maths came to a pretty quick answer to the above equation, right? I mean, 10 + 10, you can’t get much simpler than that. You have an answer.  And when we have an answer our minds stop. Answers represent endings, they represent winning,…

Out Of The Fire

Fire is an amazing resource. I find it amazing that the contradictory potential to provide necessary, life-giving heat and the capacity for raging destruction, are bound up within the same element. It can both support and destroy life. One place you don’t want a fire is in a forest. Unless you happen to be a…

The Cost of Time

One of the most common challenges in today’s workplace is the perceived lack of time that we have to complete our work. As the pace of work is getting faster, this pressure never goes away. Unless you can change the laws of physics you are never going to get more time, so the only thing…

The VF² Equation

Improving engagement, performance and results in the workplace are key focus areas within most businesses. But the way to achieve consistent success across these three areas seems to evade a great many employers, managers and leaders. In today’s blog post I share with you the equation that holds the answer:  VF². VF² refers to Value,…

Targets vs Potential

Targets in business are good things, right? Without a target how do you know where you are going? Without a target how do you measure success? And measurement is important; as the old saying goes… ‘what get’s measured gets managed’. Or does it? Is it more ‘what get’s measured gets manipulated’? When it comes to…

The Evolution of Expectation

Customer expectations have evolved, are still evolving and will continue to evolve. Customers have never had more choice, more opportunities to switch between providers and this puts pressure on businesses to tailor products and services to more readily meet the individual’s needs. To make it personal. The variance of process is expensive for businesses. If you…

Everything Was New… Once

There’s a common fear that exists: changing the status quo for something that hasn’t been done before. When something is new and not yet tested we want to see evidence of it working somewhere else before we can accept it or feel at ease with it. Why is this? Everything was new at some point. I guess…