Unplugged…

I’m sure many of you will have encountered this situation: you leave the house without your mobile phone. For many this induces a palpable sense of panic and fear. Many people will turn around, even if it makes them late for work, to go back and get their phone. How could we get through the day…

Situational Confidence

Speaking in public regularly tops the list of people’s greatest fears – higher even than the fear of death. It would seem that speaking in public is a common fear; many people don’t naturally have the confidence for it. On the other hand, I love to speak in public; I still get nervous, but I…

Opinions

Opinions. There are a lot of them about. Seems like everyone has one these days! We live in a time where it is easier than ever to share our opinions with… well, pretty much the entire world. Social media makes it possible for us to express our opinions about anything at anytime… to anyone. Highly-charged,…

Words Out of Context

Words are amazing things: they contain meaning, they express thoughts, they can harbour immense power. They have the power to inflict pain, to soothe, to inspire, to excite, to anger, to titillate. Words are labels for objects, actions, feelings, places, people. The words may change depending on the country you live in but, whilst language…

What Is Your Motive?

Image credit: Ryan McGuire What motivates us shapes our behaviour, it shapes out beliefs, it shapes our communication. Your motive has the biggest impact on your communication, it is the meaning behind your words. No matter how skilled you think you are at hiding your true feelings, no matter how controlled your tone of voice, no…

It’s Always A Sale

You are always selling something, whether it’s a product, a service, an idea… or just yourself. In almost every situation you can imagine, you are selling. Selling is not a bad thing, I love sales; I’ve worked in sales for many years. I love being sold to as much as I love selling to others…

“I’ve got good news and bad news…”

“I’ve got good news & bad news – which do you want first?” I’m sure we’ve all said this phrase or heard it before, but which do you want first? I find most people will opt for the bad news, hoping that the good news will make up for it, offering some measure of consolation. But…

Pay Attention – Can You Afford Not To?

Your attention is not cheap. In fact, there are many who will pay BIG money for it. Consider how many adverts you are exposed to each day. Common estimates range from a conservative 250 per day, to 3000 and above. So let’s settle for an average of those extremes – 1625. It might sound like a shockingly…

Is Change ‘Business As Usual’?

A few years ago, whilst managing a department through a transformation process, I put a poster up on the office wall.  It simply stated: “Change or Death.” It didn’t stay up for long. After a quick word from the HR team and a union representative, I took the poster down. With hindsight, I can see their point. The poster’s…

We All Speak a Second Language

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. Nelson Mandela On a recent business trip to Hungary, I was dining in a Budapest hotel and, as is often the case on such occasions, the…