Does Selling Exist Anymore?

I’ve been in sales for a long time, so much so that I believe we are all in sales; I’ve written a previous blog about that. I love sales probably because as a consumer I love buying! I love a great sale, when the salesperson really listens to what you want and wows you with their…

The Cost of Time

One of the most common challenges in today’s workplace is the perceived lack of time that we have to complete our work. As the pace of work is getting faster, this pressure never goes away. Unless you can change the laws of physics you are never going to get more time, so the only thing…

“How we do things around here”

“It’s how we do things around here…” “That’s what we’ve always done…” “This is how the business works…” You’ve probably heard these or similar phrases at some point in your working life. Perhaps you’re hearing them today. When people use these phrases, what they’re actually talking about is how things are working right now. It…

The Cost of Customer Centricity

Lately, the financial services industry seems to have been rocked by its fair share of scandals. As someone whose career began in banking, I’ll confess I’ve felt more than a little let down by some of the activities which have come to light in recent years. Nonetheless, it was in one of my early banking roles…